Product technical service and warranty period and after-sales service content measures
First, technical services
1., after bidding, our company will give the user a perfect product technical disclosure, in respect of the tender requirements of the premise, put forward suggestions for improvement.
2. before the project is out of the factory, our company will invite the user representative acceptance, and send experienced engineers to the user representatives of technical disclosure and training of users on behalf of the actual operation.
Two, after sale service
1. equipment arrived at the scene, our technical personnel arrived at the same time, together with unpacking inspection, and provide the relevant equipment handling, warehousing, matters needing attention of technical advisory services;
2. equipment installation and commissioning stage, our technical personnel to the scene to assist the installation and commissioning, timely handling of the problems encountered in the installation process, to ensure a successful delivery point;
3. according to the contract requirements to provide product use and maintenance instructions, equipment schematics, wiring diagrams, construction drawings and other technical data and spare parts;
4. after the installation of equipment to assist the power test, simulation of linkage with load operation;
5. products implement lifelong service system and 24 hours service;
6. after the warranty period, the seller is responsible for the long-term benefits for the parts, charge the cost fee;
7. of the proposed equipment problems, do 15 minutes to reply, if sent to the scene, our company customer service service personnel arrived at the scene within 4 hours, to receive timely treatment, make the equipment to resume operation as soon as possible, if the fault cannot be repaired within 10 days, free replacement products;
8., we provide free training to user operators, introduce the product performance, structure, operation, maintenance knowledge and reading drawings, to eliminate the general knowledge and skills of failure;
9. establish hotline, timely understand the operation of equipment, accept the user's repair, complaints, so as to timely arrange technical personnel to answer or rushed to the scene;
10., strengthen the contact with the user, pay attention to the user's opinion, formulate the quality tracking information card system of each user, improve the user file, and return to the product, understand the operation of the equipment, in order to ensure the user long-term safe and reliable use of our plant equipment;
11. the warranty period of the equipment is 24 months from the date of acceptance and the acceptance and use of the equipment. In the warranty period, due to the quality of product manufacturing and damage or can not work normally, we free repair and normal maintenance.
